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Last updated: September 4, 2026
At RidgePaws, we are committed to providing reliable and transparent shipping information for every order.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days do not include weekends or public holidays.
During periods of high order volume, product launches, promotions, holidays, or circumstances beyond our reasonable control, processing times may be longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
2. Shipping Destinations
RidgePaws currently ships to selected countries and regions in the United States, Canada, the United Kingdom, Europe, Australia, and other international destinations where shipping is available.
Available shipping destinations and shipping options are displayed during checkout.
Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable import regulations.
3. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
As a general guide:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 7–18 business days |
| United Kingdom | 7–15 business days |
| European Union | 7–18 business days |
| Australia / New Zealand | 8–20 business days |
| Other International Destinations | 10–25 business days |
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary due to customs processing, carrier delays, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Shopify recommends that merchants publish realistic international delivery estimates, and this is particularly important for merchants shipping internationally.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on factors such as:
- Destination
- Package size and weight
- Shipping method
- Number of items
- Applicable shipping promotions
If free shipping is offered for a particular order or promotion, the applicable terms will be displayed at checkout.
5. Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
Tracking information is provided by the shipping carrier and may not update continuously while your package is in transit.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country or local authorities.
RidgePaws does not control customs authorities and cannot guarantee whether a particular shipment will be subject to import charges.
Customers are responsible for complying with applicable import requirements in their destination country.
7. Customs Delays
International shipments may be delayed while undergoing customs inspection or clearance.
Customs delays are outside RidgePaws's control and are not included in standard delivery estimates.
If additional information or documentation is requested by customs authorities, customers may be responsible for providing the required information.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Phone number, where required
If you notice an address error, contact us as soon as possible.
We may be able to update the shipping address if the order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address.
9. Returned Packages
A package may be returned to RidgePaws because of:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Customs-related issues
- Other circumstances attributable to the recipient
If a package is returned to us, we will contact the customer when reasonably possible.
If the customer requests reshipment, additional shipping charges may apply where permitted by law.
If the package cannot be reshipped, any refund will be handled in accordance with our Refund Policy and applicable consumer protection laws.
10. Lost Packages
If your package appears to be lost in transit, please contact us.
We may work with the shipping carrier to investigate the shipment.
Please provide:
- Order number
- Tracking number
- Shipping address
- Any relevant information regarding the shipment
We will make reasonable efforts to assist with carrier investigations.
Nothing in this section limits any mandatory consumer rights that may apply to you.
11. Packages Marked as Delivered
If the carrier's tracking system shows that your package was delivered but you cannot locate it, please:
- Check around your delivery address.
- Check with household members or neighbors.
- Check your building's reception, mailroom, or parcel locker.
- Contact the shipping carrier.
- Contact RidgePaws if the package remains missing.
Where appropriate, we may assist with a carrier investigation.
12. Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
- Order number
- Photographs of the shipping package
- Photographs of the damaged product
- Description of the damage
Please keep the original packaging until the matter has been resolved, as the carrier or fulfillment provider may require it for an investigation.
If the product is defective or damaged before delivery, your rights under our Refund Policy and applicable consumer protection laws remain unaffected.
13. Shipping Delays
Shipping delays may occur because of:
- Severe weather
- Natural disasters
- Customs inspections
- Carrier disruptions
- Public holidays
- Transportation disruptions
- Strikes
- Government restrictions
- High shipping volumes
- Incorrect customer information
- Other circumstances outside our reasonable control
We will make reasonable efforts to assist customers when significant delays occur.
For U.S. orders, if RidgePaws cannot ship within the promised timeframe, applicable U.S. requirements concerning delayed shipments, cancellation, and refunds will apply. The FTC generally requires sellers to have a reasonable basis for advertised shipment times and to provide appropriate delay/cancellation options when an order cannot be shipped as promised.
14. Order Cancellation Before Shipment
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel an order before it enters processing or shipping.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our Refund Policy.
15. Multiple Shipments
Some orders may be shipped in multiple packages.
This may happen when:
- Products are stored in different fulfillment locations.
- Products require different shipping methods.
- Items become available at different times.
You may receive separate tracking numbers for different packages.
16. Contact Us
If you have questions about shipping, please contact:
RidgePaws
Email: ridgepaws@outlook.com